Terms of Service

1. Agreement to Terms

These Terms apply to all visitors, registered users, students, parents, legal guardians, and any other persons who access or use the Site (collectively, "you" or "User"). Your use of the Services constitutes your acceptance of these Terms. If you are entering into this Agreement on behalf of a minor, you represent that you are the parent or legal guardian of such minor and you accept these Terms on their behalf and are fully responsible for their use of the Services.

Your acceptance is further evidenced by any of the following acts: (a) clicking a checkbox or button indicating agreement; (b) creating or logging into an account; (c) scheduling or attending a lesson; (d) completing a purchase; or (e) continuing to use the Site after these Terms have been posted or updated. Under the Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transactions Act, your electronic acceptance is as legally binding as a handwritten signature.

2. Services We Provide

Clark Strickland Piano Lessons offers the following primary services (collectively, the "Services"):

• Private Live Lessons: One-on-one, real-time piano instruction conducted via Zoom video conferencing, scheduled through our online booking system at times made available by the instructor.
• Video Course Licenses: Self-paced, pre-recorded piano instructional video courses available for individual purchase through the Site. Upon purchase, you receive a limited, personal, non-transferable license to access and view that course for as long as the Service remains operational. See Section 6 for full license terms.
• Student Dashboard: A password-protected portal allowing registered students to manage bookings, view lesson history, access purchased video courses, and update account information.

We reserve the right, in our sole discretion, to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, and without liability to you.

3. Eligibility

To use the Services, you must meet all of the following eligibility requirements:

• Age:You must be at least 13 years of age to create an account. Users between the ages of 13 and 17 ("Minors") must have verifiable parental or legal guardian consent prior to registration and use of the Services. Users under 13 may not create an account or use the Services. If a parent or legal guardian wishes to enroll a child under 13, the parent or guardian must create and maintain the account in their own name and must be present during lessons. See Section 19 for additional provisions regarding children and minors.
• Legal Capacity: You must have the legal capacity to enter into a binding contract under the laws of your state or jurisdiction of residence. Persons who have been suspended or removed from the Services may not re-register.
• Geographic Availability: The Services are intended for residents of the United States. We make no representation that the Services are appropriate or available for use in other locations.

By using the Services, you represent and warrant that you meet all eligibility requirements. We reserve the right to verify eligibility and refuse service to any person at any time.

4. Account Registration and Security

To access certain features of the Services, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete at all times;
• Maintain the confidentiality of your account credentials, including your password, and restrict access to your account from any unauthorized third parties;
• Accept full responsibility for all activities that occur under your account, whether or not authorized by you;
• Notify us immediately at clarkstrickland7@gmail.com of any unauthorized access to or use of your account.

You may not use another person's account without their express permission. You may not create multiple accounts for the purpose of circumventing these Terms or any suspension or termination of a prior account. We reserve the right to terminate accounts, refuse service, and remove or edit content at our sole discretion.

Account credentials are personal to you and may not be shared, sold, transferred, or sublicensed to any third party. We will not be liable for any loss or damage arising from your failure to maintain the security of your account.

5. Live Lesson Services

5.1 Scheduling

Lessons must be scheduled through the Site using the online booking system. A booking is confirmed only after full payment is received and a confirmation is issued by the system. You will receive a Zoom meeting link following confirmation. Bookings are subject to instructor availability, which may change at any time.

5.2 Lesson Format

All private lessons are conducted via Zoom video conferencing. You are solely responsible for ensuring that you have the necessary technology and internet connection to participate. The standard lesson length and associated price are set by the instructor and displayed at the time of booking. We reserve the right to modify pricing with reasonable prior notice.

5.3 Free Trial Lesson

Each registered user account is eligible for one free trial lesson. The free trial lesson is limited to a single 30-minute lesson and may not be split, transferred, exchanged for cash, or applied to any other purchase. Trial lessons are non-refundable. If you cancel a trial lesson at any time, regardless of how far in advance of the scheduled start time you cancel, the trial remains non-refundable and will be treated as used unless we are required by applicable law to provide a different remedy.

5.4 Late Arrival

If you arrive late to a scheduled lesson, the lesson will end at its originally scheduled time. No refund or credit will be issued for time missed due to late arrival by the student.

5.5 Instructor Modifications

The instructor reserves the right to reschedule or cancel a lesson at any time due to illness, emergency, or other unforeseen circumstances. In the event of an instructor-initiated cancellation, you will receive a full 100% refund of the lesson fee, regardless of how close to the scheduled lesson start time the cancellation occurs. The tiered cancellation schedule in Section 8.1 applies only to student-initiated cancellations. At your election, you may instead receive a full credit applied to a rescheduled lesson. We are not liable for any incidental or consequential damages arising from instructor-initiated cancellations.

5.6 Recording of Lessons

You may not record any live lesson session without the prior written consent of the instructor. Any authorized recording is for your personal, non-commercial use only and may not be distributed, published, or shared in any form.

6. Video Course Licenses

6.1 Nature of Purchase

When you purchase a video course, you are purchasing a limited, revocable, non-exclusive, non-transferable, non-sublicensable personal license to access and view that specific course for your own personal, non-commercial educational use. You are not purchasing ownership of the video, any copyright therein, or any other intellectual property rights. The terms "buy," "purchase," or "access forever" as used on the Site refer exclusively to this license.

6.2 Scope of License

Your license to access a purchased video course is granted for as long as (a) you maintain an active account in good standing, and (b) we continue to make that course available through the Site. We reserve the right to remove, modify, or discontinue any video course at any time. If we permanently discontinue a course you have purchased, we will use commercially reasonable efforts to provide reasonable advance notice and may, at our discretion, offer a prorated credit or refund.

6.3 Restrictions

You may not:

• Download, copy, reproduce, or capture any video course content;
• Share your account credentials to allow others to access purchased content;
• Redistribute, resell, sublicense, broadcast, or publicly display any video course;
• Use any video course for commercial purposes, including instruction of third parties;
• Circumvent any digital rights management or access control measures.

Violation of these restrictions may result in immediate termination of your license and account, and may expose you to legal liability under the Copyright Act (17 U.S.C. § 501 et seq.) and the Digital Millennium Copyright Act (17 U.S.C. § 1201 et seq.).

7. Fees, Payments, and Billing

7.1 Payment Processing

All payments for lessons, memberships, and video courses are processed securely through Stripe, Inc. ("Stripe"). By making a purchase, you agree to Stripe's Terms of Service and Privacy Policy in addition to these Terms. We do not store your full credit card number or payment details; such information is held by Stripe in accordance with PCI DSS standards. You authorize us to charge your designated payment method for all fees incurred.

7.2 Pricing and Taxes

All prices displayed on the Site are in United States Dollars (USD) and are exclusive of any applicable taxes unless otherwise stated. You are responsible for all applicable federal, state, and local taxes, duties, and levies associated with your purchase. Where required by law, we may collect and remit applicable sales tax or digital goods tax on your behalf.

7.3 Payment Authorization

By submitting a payment, you represent and warrant that: (a) you are authorized to use the payment method provided; (b) the information you supply is true and correct; and (c) charges incurred by you will be honored by your financial institution. In the event of a failed payment, we reserve the right to cancel your booking or restrict access to purchased content until payment is resolved.

7.4 Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or card issuer, we reserve the right to immediately suspend your account pending resolution and to recover any amounts determined to be owed. Fraudulent chargebacks may result in permanent account termination and referral to applicable authorities.

7.5 Price Changes

We reserve the right to change our pricing for lessons, memberships, and video courses at any time. Price changes will not affect bookings that are already confirmed and fully paid or membership periods that have already been charged. We will provide reasonable notice of price changes through the Site or via email to registered users.

7.6 Membership Billing

Memberships are recurring purchases that provide the lesson credits and related membership perks displayed at checkout. By purchasing a membership, you authorize recurring charges to your selected payment method until you cancel. Membership purchases and renewals are non-refundable, including if you cancel shortly after a charge has been processed, except where a refund is required by applicable law.

When you cancel a membership, cancellation stops future renewals but does not immediately remove your membership access. You will keep the membership and all perks included with it through the end of the then-current paid billing period, which is the next scheduled renewal or pay period. No prorated refund, credit, or cash equivalent is issued for the remaining time in that billing period.

8. Cancellation, Rescheduling, and Refunds

Our complete refund and cancellation terms are set forth in our standalone Refund Policy, which is incorporated by reference into these Terms. The summary below reflects the key provisions; where any conflict exists between this Section and the Refund Policy on matters of refunds and cancellations, the Refund Policy controls.

8.1 Student Cancellations

You may cancel a scheduled lesson at any time prior to its start. The refund amount depends on how far in advance your written cancellation request is received, measured in whole calendar days before the scheduled lesson start time:

• 14 or more calendar days before: 100% full refund, no cancellation fee.
• 7 to 13 calendar days before: 50% partial refund; 50% of the lesson fee is retained as a cancellation fee.
• 6 or fewer calendar days before, or no-show: No refund; 100% of the lesson fee is retained.

All cancellation requests must be submitted in writing by email to clarkstrickland7@gmail.com. Verbal cancellations, phone calls, text messages, or social media messages will not be honored. The timestamp of receipt of your email determines which tier applies. Failure to attend without submitting a written cancellation constitutes a no-show and results in forfeiture of the full lesson fee.

Lessons Booked with a Membership Credit: If a lesson was booked by redeeming a membership credit, a simpler threshold applies. The membership credit will be returned to your account in full if your written cancellation request is received at least 24 hours before the scheduled lesson start time. Cancellations received fewer than 24 hours before the start time, or no-shows, result in forfeiture of the membership credit with no restoration to your account. The tiered schedule above does not apply to membership credit bookings. All other cancellation requirements (written email only, timestamp governs) remain the same.

Free Trial Lessons: Each registered user account receives one free trial lesson, limited to one 30-minute lesson. Trial lessons are non-refundable. If you cancel a trial lesson at any time, whether before or after the ordinary cancellation windows above, no refund, credit, cash value, or replacement free trial will be issued unless required by applicable law.

8.2 Rescheduling

Rescheduling a confirmed lesson is treated as a cancellation of the original booking and creation of a new booking. The cancellation tiers in Section 8.1 apply to the original booking date when determining whether a rescheduling request is penalty-free. Rescheduling requests must be submitted in writing and are subject to instructor availability. Rescheduling is not guaranteed and is granted at the instructor's sole discretion.

8.3 Emergency Exceptions

In the event of a documented medical emergency, hospitalization, serious illness, death of an immediate family member, or other extraordinary circumstance preventing your attendance, we will review written exception requests on a case-by-case basis. Exceptions are granted entirely at our sole discretion and are not guaranteed. To request an exception, contact us as promptly as reasonably practicable at clarkstrickland7@gmail.com with any available supporting documentation. The granting of an exception in one instance does not obligate us to grant exceptions in future instances.

8.4 Membership Purchases and Cancellations

Membership purchases and renewals are non-refundable. If you cancel a membership, you will keep the membership and all included perks until the end of your current paid billing period, which is the next scheduled renewal or pay period. Cancellation prevents future membership charges but does not create a prorated refund, credit, or cash equivalent for any unused portion of the current period, except where required by applicable law.

8.5 Video Course Refunds

Due to the immediate digital nature of video course access, all video course purchases are final and non-refundable once access has been granted, except as required by applicable law. If you have purchased a video course but have not yet accessed any portion of the content, you may submit a written refund request within 48 hours of purchase to clarkstrickland7@gmail.com. Such requests are reviewed at our sole discretion and are not guaranteed. If a purchased course is technically defective or inaccessible through no fault of your own, please contact us within 7 days of purchase; if the issue cannot be resolved in a reasonable time, we will issue a full refund.

8.6 Refund Processing

All approved refunds are issued exclusively to the original payment method via Stripe. Once we approve your request, Stripe initiates the refund promptly on our end. Most customers see the funds returned within 5 to 10 business days, though many see it sooner depending on their payment method and financial institution. Credit and debit cards typically post within 5 to 10 business days (sometimes as fast as 2 to 3 days); ACH / bank transfers generally take 3 to 5 business days; Buy Now, Pay Later providers vary by platform. Your statement may still show the original charge until the refund fully settles — this is normal. See our Refund Policy for a full breakdown by payment method. We are not responsible for delays caused by your bank, card issuer, or payment provider.

Pending Payments: If your payment is still pending or unsettled at the time you cancel a lesson and that cancellation qualifies for a full or partial refund, we will void the pending charge rather than process a standard refund. A voided charge is cancelled before it settles and will not be debited from your account. Your bank or card issuer may nonetheless display the charge as a temporary hold for approximately 5 to 7 business days before it clears automatically. We are unable to accelerate this process as it is governed entirely by your financial institution. See our Refund Policy for full details.

8.7 Auto-Renewal Disclosure

Memberships are subscription services that renew automatically until cancelled. Before purchase, we disclose the recurring charge amount, billing frequency, and cancellation method. You may cancel through your account settings or by contacting us, and cancellation will stop future renewal charges while preserving access through the end of the current paid billing period. We provide these disclosures to comply with California Business and Professions Code §§ 17600–17606 and substantially similar laws of other states.

9. Intellectual Property

9.1 Our Content

The Site and all content, features, and functionality thereof — including but not limited to all video courses, lesson materials, instructional content, text, graphics, logos, button icons, images, audio clips, data compilations, software, and the compilation thereof — are the exclusive property of Clark Strickland Piano Lessons or its content suppliers and are protected by United States and international copyright, trademark, trade secret, patent, and other intellectual property or proprietary rights laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and the Lanham Act (15 U.S.C. § 1051 et seq.).

9.2 Limited License to Use Site

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial educational purposes. This license does not include the right to: (a) reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Site; (b) use the Site for any commercial purpose; (c) reverse engineer or otherwise attempt to derive the source code of any software component of the Site.

9.3 Trademarks

"Clark Strickland Piano Lessons" and associated logos and marks are trademarks of Clark Strickland Piano Lessons. You may not use any of our trademarks, trade names, service marks, logos, or trade dress without our prior written consent.

9.4 User-Submitted Content

If you submit any content to the Site (including testimonials, reviews, or feedback), you grant us a worldwide, irrevocable, perpetual, non-exclusive, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly display, and publicly perform such content in any media. You represent and warrant that you own or control all rights to such content and that its use does not violate any third-party rights or applicable law.

9.5 Feedback

Any feedback, suggestions, ideas, or other information you provide to us regarding the Services ("Feedback") is entirely voluntary. You hereby assign to us all right, title, and interest in and to such Feedback, and we may use it for any purpose without compensation or attribution to you.

10. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any manner that violates any applicable federal, state, local, or international law or regulation;
• Harass, abuse, threaten, stalk, defame, or otherwise harm the instructor or any other user;
• Transmit any unsolicited or unauthorized advertising or promotional material, spam, or any other form of solicitation;
• Attempt to gain unauthorized access to any part of the Site, other accounts, computer systems, or networks connected to the Site through hacking, password mining, or any other means;
• Use any robot, spider, crawler, scraper, or other automated means to access the Site or collect content from the Site;
• Interfere with or disrupt the integrity or performance of the Site or the data contained therein;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm us or users of the Services or expose them to liability;
• Use the Services in any way that is obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable;
• Share login credentials, account access, or purchased video course access with any person who has not individually purchased or been licensed access.

We reserve the right, but are not obligated, to monitor your use of the Services for compliance with these Terms. We may report any suspected illegal activity to appropriate law enforcement authorities.

11. Third-Party Services and Platforms

The Services involve or integrate with third-party platforms and services, including:

• Zoom Video Communications, Inc.:Live lessons are conducted via Zoom. Your use of Zoom is subject to Zoom's Terms of Service and Privacy Policy. We are not responsible for Zoom's availability, functionality, or data practices. You are responsible for maintaining a Zoom account (free or paid) sufficient to participate in lessons.
• Stripe, Inc.:Payment processing is handled by Stripe. Your financial data is governed by Stripe's Privacy Policy and Terms of Service. We do not store your payment card information.
• Google:We may use Google APIs for certain functionality. Use of Google APIs is subject to Google's Terms of Service and Google API Services User Data Policy.
• Supabase: User account data and platform infrastructure are hosted via Supabase. Data is stored in accordance with our Privacy Policy.

The Site may contain links to third-party websites or resources. We provide these links as a convenience and do not endorse, control, or assume responsibility for the content, products, or services of those third parties. Your interactions with third-party sites are governed solely by those parties' terms and policies. We are not responsible for any loss or damage arising from your dealings with third parties.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CLARK STRICKLAND PIANO LESSONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION OR CONTENT PROVIDED THROUGH THE SERVICES;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

We do not warrant or guarantee any specific learning outcomes, musical proficiency improvements, or educational results from use of the Services. Individual results will vary based on student effort, prior experience, practice, and other factors outside our control.

Some jurisdictions do not allow the exclusion of implied warranties or limitations on consumer rights, so the above exclusions may not apply to you in full. In such jurisdictions, our warranties are limited to the maximum extent permitted by applicable law.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CLARK STRICKLAND PIANO LESSONS, ITS OWNER, INSTRUCTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SITE;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED THROUGH THE SITE BY ANY THIRD PARTY;

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 12-MONTH PERIOD PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

The limitation of liability reflects a reasonable allocation of risk between you and us. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In such jurisdictions, our liability is limited to the fullest extent permitted by applicable law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Clark Strickland Piano Lessons and its owner, instructors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Services;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property right or privacy right;
• Any content you submit to or through the Services;
• Any misrepresentation made by you, including misrepresentation of your identity, age, or authorization to bind another person.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case you agree to cooperate with our defense of such claim. You will not settle any such claim without our prior written consent.

15. Dispute Resolution; Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

15.1 Informal Resolution

Before initiating any formal dispute, you agree to first contact us at clarkstrickland7@gmail.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of receiving your written notice. If the dispute is not resolved within that period, either party may proceed with arbitration as set forth below.

15.2 Binding Arbitration

Except for claims that qualify for small claims court, and except as provided in Section 15.6 below, you and Clark Strickland Piano Lessons agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services — including the interpretation, applicability, enforceability, or formation thereof — will be resolved by final and binding individual arbitration, rather than in court, pursuant to the Federal Arbitration Act, 9 U.S.C. § 1 et seq. ("FAA"), and the Consumer Arbitration Rules of the American Arbitration Association ("AAA"), available at www.adr.org.

15.3 Arbitration Procedures

The arbitration will be conducted by a single neutral arbitrator and may be conducted by telephone, online, or based solely on written submissions. The arbitrator will have the authority to award any remedy that a court of competent jurisdiction could award, except the arbitrator may not award declaratory or injunctive relief except to the extent necessary to provide relief warranted by the individual claimant's individual claim. The arbitrator's award will be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. For claims of $10,000 or less, you may choose to have the arbitration conducted solely on the basis of documents submitted to the arbitrator without an in-person hearing. AAA filing fees will be governed by AAA's Consumer Arbitration Rules. If your claim is for $10,000 or less, we will pay all filing, administration, and arbitrator fees unless the arbitrator determines your claim is frivolous.

15.4 Opt-Out Right

You have the right to opt out of this arbitration agreement by sending a written opt-out notice to clarkstrickland7@gmail.com within 30 days of the date you first accept these Terms. Your opt-out notice must include your name, address, and a clear statement that you wish to opt out of this arbitration agreement. Opting out of this arbitration agreement does not affect any other provision of these Terms. If you opt out, all disputes will be resolved as provided in Section 17.

15.5 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual claim in small claims court if the claim qualifies, so long as the action is maintained as an individual action and is not removed or appealed to a court of general jurisdiction.

15.6 Exceptions to Arbitration

The following claims are excluded from this arbitration agreement and may be brought in a court of competent jurisdiction: (a) claims for injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights; and (b) claims that applicable law expressly prohibits from mandatory arbitration.

15.7 Time Limitation

Any claim must be filed within one (1) year after the claim arose, or the claim will be permanently barred, unless a shorter limitations period is required by applicable law.

16. Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CLARK STRICKLAND PIANO LESSONS EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

If a court or arbitrator finds that the class action waiver in this Section is unenforceable as to any claim or for any relief sought, then the class action or class-wide arbitration must be litigated in a court of competent jurisdiction, and not in arbitration. In that event, the parties agree that the remainder of the arbitration agreement set forth in Section 15 shall remain in full force and effect with respect to all other claims.

In states where class action waivers are prohibited by law, this waiver shall not apply. Nothing in this Section prohibits you from bringing claims in your individual capacity or from filing a complaint with a state attorney general or other regulatory authority.

17. Governing Law and Venue

These Terms and any dispute arising therefrom or relating thereto shall be governed by and construed in accordance with the laws of the United States and the State of Tennessee, without regard to its conflict-of-law principles. For any disputes not subject to arbitration under Section 15, you consent to the exclusive jurisdiction of the state and federal courts located in Tennessee, and you waive any objection to the laying of venue in such courts.

Notwithstanding the foregoing, nothing in this Section limits the right of either party to seek emergency or preliminary injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

18. State-Specific Consumer Disclosures

Certain states provide additional statutory rights that supplement these Terms. Nothing herein is intended to waive any rights that cannot be waived as a matter of law. The following state-specific provisions apply to residents of the indicated states:

California

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Under California Civil Code § 1789.3, California users are entitled to the following consumer rights notice: The provider of the Site is Clark Strickland Piano Lessons. If you have a complaint regarding the Services, you may contact us at clarkstrickland7@gmail.com. California residents have rights under the California Consumer Privacy Act (CCPA/CPRA), as described in our Privacy Policy. Under California Business and Professions Code § 17538, we are required to disclose our refund policy, which is set forth in Section 8 of these Terms and in full in our Refund Policy. California law may provide broader rights with respect to automatic renewal disclosures, class action waivers, and certain implied warranties.

New York

New York residents are advised that these Terms are subject to General Business Law Article 29-B governing subscription services if applicable. New York residents who have a complaint about a product or service may contact the New York State Attorney General at ag.ny.gov or (212) 416-8000.

New Jersey

In accordance with the New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.), any deceptive commercial practice, fraud, false promise, misrepresentation, or concealment in connection with the sale or advertisement of any merchandise or real estate is an unlawful practice. Notwithstanding any provision of these Terms, New Jersey residents retain all rights available to them under the New Jersey Consumer Fraud Act and other applicable consumer protection statutes.

Illinois

Illinois residents are advised that these Terms are subject to the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/1 et seq.) and the Illinois Uniform Deceptive Trade Practices Act. Nothing in these Terms limits any rights available to Illinois residents under those statutes.

Texas

Texas residents are advised of their rights under the Texas Deceptive Trade Practices – Consumer Protection Act (Tex. Bus. & Com. Code § 17.41 et seq.). Nothing in these Terms waives any right available to Texas consumers under that Act. Texas residents may contact the Office of the Attorney General, Consumer Protection Division, PO Box 12548, Austin, TX 78711-2548 or at (800) 621-0508.

Florida

Florida residents are advised of their rights under the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.). Nothing in these Terms limits any rights available to Florida consumers under that Act.

Washington

Washington residents are advised of their rights under the Washington Consumer Protection Act (RCW 19.86). Nothing in these Terms limits any rights available to Washington consumers under that Act.

Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, Oregon, Rhode Island, Tennessee, Utah, and Virginia

Residents of these states have specific privacy and data protection rights under their respective state laws, as described in our Privacy Policy. In addition, consumer protection statutes in these states may provide additional rights not otherwise expressly set forth herein. Nothing in these Terms is intended to limit rights that cannot be waived under applicable state law. Residents of these states may contact their respective state attorney general for information about their rights.

19. Children and Minors

19.1 COPPA Compliance

We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. Children under 13 may not create an account or use the Services independently. If you are a parent or legal guardian who wishes to enroll a child under 13, you must create the account in your own name, provide your own contact information, and remain present and supervising during all lesson activities.

19.2 Minor Students (Ages 13–17)

If a minor between the ages of 13 and 17 registers for the Services, the parent or legal guardian of that minor: (a) must review and agree to these Terms on behalf of the minor; (b) consents to the collection and use of the minor's personal information as described in our Privacy Policy; (c) is fully responsible for the minor's compliance with these Terms; and (d) is fully responsible for all payments and financial obligations incurred by or on behalf of the minor.

19.3 Removal of Minor Data

If you believe we have collected personal information from a child under 13 without proper parental consent, please contact us immediately at clarkstrickland7@gmail.com. We will promptly investigate and, if confirmed, delete such information from our systems.

20. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, government orders, war, terrorism, civil unrest, strikes or labor disputes, power outages, internet service disruptions, acts or omissions of third-party service providers (including Zoom or Stripe), or any other event constituting force majeure under applicable law ("Force Majeure Event").

In the event of a Force Majeure Event affecting scheduled lessons, we will use commercially reasonable efforts to reschedule affected lessons. Lessons cancelled due to a Force Majeure Event may, at our discretion, be credited to your account or rescheduled without penalty.

21. Termination

We reserve the right, in our sole discretion, to suspend or terminate your account and access to the Services at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or our policies;
• Conduct that we determine is harmful, abusive, or inappropriate;
• Non-payment of fees;
• Requests by law enforcement or other government agencies;
• Extended periods of inactivity;
• Cessation of the Services or any part thereof.

Upon termination, your right to use the Services will immediately cease. Termination will not limit any of our other rights or remedies at law or in equity. Provisions of these Terms that by their nature should survive termination will survive, including Sections 9 (Intellectual Property), 12 (Disclaimer of Warranties), 13 (Limitation of Liability), 14 (Indemnification), 15 (Dispute Resolution), 16 (Class Action Waiver), and 23 (Miscellaneous).

You may terminate your account at any time by contacting us at clarkstrickland7@gmail.com. Account deletion will remove your personal data from active systems within a commercially reasonable time, subject to retention obligations described in our Privacy Policy.

22. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where practicable, notify registered users via email or a prominent notice on the Site at least 30 days before the changes take effect. Your continued use of the Services after the effective date of any revised Terms constitutes your acceptance of those revised Terms. If you do not agree to the revised Terms, you must stop using the Services before the effective date of the changes.

For residents of jurisdictions that require notice of changes to consumer contracts, we will provide the notice required by applicable law. Nothing in this Section limits any right you may have under applicable law to reject modifications to these Terms.

23. Miscellaneous

23.1 Entire Agreement

These Terms, together with our Privacy Policy, our Refund Policy, and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Clark Strickland Piano Lessons with respect to the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written, regarding the Services.

23.2 Severability

If any provision of these Terms is held to be illegal, invalid, or unenforceable under applicable law, such provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, will be deemed severed from these Terms. The remaining provisions will continue in full force and effect.

23.3 Waiver

Our failure or delay in exercising any right, power, or privilege under these Terms will not operate as a waiver thereof. No single or partial exercise of any right, power, or privilege will preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

23.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder, by operation of law or otherwise, without our prior written consent. We may freely assign or transfer these Terms or any of our rights and obligations hereunder without restriction. Any purported assignment in violation of this Section is null and void.

23.5 No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Clark Strickland Piano Lessons and do not create any third-party beneficiary rights.

23.6 Notices

All notices, requests, demands, and other communications from us to you will be provided via email to the address associated with your account or via a notice posted on the Site. Notices from you to us must be sent to clarkstrickland7@gmail.com.

23.7 Headings

Section headings in these Terms are for convenience only and have no legal or contractual effect.

24. Contact Us

If you have any questions, concerns, or comments about these Terms, please contact us:

We will make reasonable efforts to respond to all inquiries within 10 business days.